FREQUENTLY ASKED QUESTIONS
You will receive an automatic email saying your order has been processed. We will then keep you updated via your email address on the progress of your order. It typically takes 1-3 business days for an order to be processed and shipped, depending on the time of day your order was placed and what shipping option you have chosen. Once orders are dispatched, you will receive an email with tracking information.
Orders are dispatched according to shipping method selected at checkout – our shipping information can be found here.
Unfortunately once an order has been confirmed & placed, we can not change your delivery address. Please carefully check your address details are up to date before you submit your order.
Please make sure you have entered all of the correct details & are completely happy with your order before finalising it, as orders can not be cancelled or updated once they have been processed. Our customer service team will do their best to help you where possible, but If you need to cancel your order for any reason, you will need to follow the returns process once you receive your delivery.
Your order is shipped from the uk therefore Taxes & customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges vary from country to country & are set by your local government.
Hyphen Store is not responsible for any additional taxes & custom charges that are payable during the shipment of your order. These charges will be payable on arrival of your delivery, so they will not be charged or visible at the checkout of your purchase.
We recommend contacting your local customs authorities for details on your local tax or customs charges prior to checkout, so that you are aware of the complete cost of your purchase. If a package is rejected due to fees not being paid & the package is returned to us with a return delivery charge, this will be deducted from the refund amount along with initial delivery cost.
Please direct all returns to:
You can view our full returns policy and how to return items here.
Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. We will be in touch by email once the return has been processed to confirm your refund.
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